ATI top customer service

#1 Ross1

Tang

Group: Members
Posts: 453
Joined: 28-February 08

Posted 28 January 2010 - 10:05 AM

Just posting to say what great customer service I have received from ATI this week. One of my old Siccie pump's for my BM250 started leaking juice from where the power cable goes into the motor block. A common fault apparantley. I mailed them monday and no quibbles they sent me 'two' more motor blocks. They arrived this morning. I'm really pleased with that. :angry:

#2 jed

Tang

Group: Members
Posts: 401
Joined: 23-January 08

Posted 28 January 2010 - 03:30 PM

Ross who did you contact, mine have done this but i glued over the split leads as a temporary measure but have struggled to get replacements.

#3 Ross1

Tang

Group: Members
Posts: 453
Joined: 28-February 08

Posted 29 January 2010 - 10:09 AM

Hi Jed,

Heres the email address for the guy who dealt with me.

k.lindemann@atiaquaristik.com

The new pumps have been modified where the cord goes into the motor block.

Just to let you know you will need to get schuko type plug converters for them.